Making a Motor Vehicle Claim

You should not admit liability nor agree to any course of action, other than emergency measures carried out to minimise the loss, until you have agreement from either your insurer or us.

You can contact Falcon Claims Service on 0345 095 5095 or 0121 679 7265 and select option 3. This service is operated on our behalf by our carefully chosen partner; who will process your claim as quickly and smoothly as possible and provide a courtesy vehicle when applicable.

Making Any Other Claim Including Households or Liability

Please refer to your Insurer’s Policy Booklet and use the claim helpline number detailed in your policy booklet. You should not agree to any course of action, other than emergency measures carried out to minimize the loss until you have agreement from either your insurer or us.

Should you have any problems making a claim, please call us on 0121 679 7265 and we will be pleased to help.

Customer Services / Sales and Renewals

Opening Hours
Monday – Friday: 9:00am – 5:00pm
Telephone: 0121 679 7265

Saturday & Sunday: CLOSED
Bank Holiday: CLOSED

Claims

24 Hours
Telephone: 0345 095 5095
or 0121 679 7265 (Option 3)
Email: claims@falconinsurance.co.uk