Supporting Vulnerable Customers
Falcon Underwriting Ltd is committed to treating all of its customers fairly, acting in the customers best interests and in accordance with the rules set down by its regulators.
It recognises that there are some customers who need additional help and guidance when purchasing and administrating a policy and when making a claim and seeks to ensure that all assistance required is given. This document sets out the Firm’s policy and approach in dealing with vulnerable customers and how this is assessed, managed & monitored and who has the oversight & governance responsibilities.
If you have any special requirements – from alternative document formats to a preferred way of speaking with us – you can speak to any of our staff on 0121 679 7265 or click here to send us an email.
The following organisations may also provide useful information and support for customers with vulnerabilities:
- Action on Hearing Loss– The UK charity supporting deaf people and those with hearing loss and tinnitus.
- Alzheimer’s Society– Information and support for people affected by dementia.
- Mental Health Foundation– to help people understand, protect and sustain their mental health
- MIND – Advice and support to empower anyone experiencing a mental health problem.
- National Debt Helpline – offers free and confidential debt advice service which is run by Money Advice Trust
- Samaritans– provide emotional support to anyone in emotional distress.
- Step Change -Expert debt advice and fee-free debt management.
- The Royal National Institute of Blind People (RNIB) – A leading sight loss charity and the largest community of blind and partially sighted people.
